Training
Build confident, realistic ways to respond, even under pressure.
Online hate speech training for comment sections and social media channels.
TAOHS offers practical training for civil society organisations and media outlets on how to respond to online hate in comment sections and on their social media channels. Many organisations operate under sustained pressure. Hate comments are frequent, resources for community management are limited and decisions often have to be made quickly. In this situation, hate is either left unmoderated or comment sections are closed altogether. Both responses have consequences for public debate.
Comment sections are spaces where opinions are formed, not only by those who actively comment, but also by the many people who read along silently. When hate remains uncontested, it shapes the tone of these spaces and influences what is seen as acceptable.
TAOHS’s training programme is designed for organisations that want to remain present in these spaces and develop realistic, responsible ways of responding to online hate.
01 — Focus
What the training focuses on
The training combines shared foundations with applied practice. It supports participants in building a clear understanding of online hate speech, its forms and dynamics, and the ways in which it escalates in digital environments.
Participants work on moderation and intervention strategies that can be applied with limited resources. This includes prioritising responses, setting clear boundaries and deciding when intervention is necessary and when restraint is the better option.
The training also addresses how organisations can show visible support for people targeted by hate, protect staff and volunteers and strengthen organisational resilience over time. Insights from the analysis of participants’ own social media channels, conducted within TAOHS, are used to support reflection and decision-making.
02 — Delivery
How the training is delivered
TAOHS training is designed as a structured learning process rather than a one-off workshop.
It combines training sessions with practical exercises based on real cases, as well as facilitated reflection and exchange with trainers and peers.
This approach allows organisations to test strategies in their own digital spaces, learn from experience and further develop their practices over time.
03 — Outcomes
What remains after the training
The experiences gained through the training process feed into the development of open, practice-oriented learning materials on addressing online hate speech.
The material brings together core principles, practical methods and lessons learned from working with organisations and media outlets under real-world conditions.
It also includes guidance and materials that can be used for training and facilitation.
The learning material will remain openly accessible and available beyond the duration of the project.
04 — Support
Organisational resilience
The training also addresses how organisations can show visible support for people targeted by hate, protect staff and volunteers and strengthen organisational resilience over time.
It helps teams define realistic roles, set boundaries and develop internal practices that remain workable under pressure.
Insights from the analysis of participants’ own social media channels, conducted within TAOHS, are used to support reflection and decision-making.
